It’s small enough to fit in your pocket and has a built-in battery.
Help Center – UnifyDrive
How can we help you?
Frequently Asked Questions
General Questions
- How portable is the UT2?
- How long does the UT2’s battery last?
With light workload, the built-in battery can last for nearly 1 hour. With heavy load or large data transfers, it can last for more than 20 minutes. The primary function of the built-in battery is to protect data in case of unexpected power outages and to support short-term use. For extended use under heavy load, we strongly recommend using a power bank. Even a 5000mAh power bank can support the device for several hours and is very convenient to carry.
- Is UDOS(UnifyDrive Operating System) available in languages other than English?
Currently, UDOS is only available in English. However, we are actively working on adding support for other languages in future updates. Stay tuned for announcements!
Technical Questions
- Does the UT2 include any smart features?
AI-powered management organizes files and enhances search capabilities.
- What formats does the UT2 handle?
The UT2 supports a wide range of photo, video, and document formats and can even handle file decompression, making it versatile for creative and professional use.
- Does it support external power banks?
Yes, you can extend usage via power banks.
- Can I access my files remotely?
Yes, if your UT2 is at home and it connects to the internet. It functions as a normal NAS.
- What security measures are in place?
Encryption (from UT2 to the SSDs), 2FA, and a zero-backdoor policy.
- Does it require an internet connection for backups?
No, it supports offline one-button backups from cards to the UT2 and serves as a backup solution from device like Phone to the UT2 via AP mode.
- What ports are available?
The UT2 includes Type-C, USB A, TF, CFe, and HDMI ports for various connections.
- Any different between a traditional NAS and a portable NAS (UnifyDrive UT2) in terms of their functions?
There will be no differences. The UT2 is a full functioning NAS.
- Can I expand the UT2’s storage?
Yes, with external hard drive.
Shipping & Delivery
- Do you ship worldwide?
Yes, we ship all over the world. Please note that additional shipping costs will be applied based on your delivery location.
- Do you offer free shipping?Yes, free shipping is available for all the orders that’s placed inside the United States. We charge shipping fees for overseas orders.
- How long does the delivery take?
We usually take 3-5 business days for your order to be shipped & delivered, up to 30 days for worldwide shipping.
Refund & Exchange
- How long does it take to get the Refund?
Once we receive your return, please allow us 7-10 business days for your refund to process. Refund amount will be automatically debited to the same form of payment originally used for purchase.
- What is your Refund & Exchange Policy?
You can ask for a return and refund within 30 days of your purchase. Returned items must be in the exact same condition as they were received.