Changing your backup method should be straightforward, but sometimes technical hiccups can complicate the process. If you’re seeing an error message like “Backup task in progress” or noticing that backup tasks seem stuck, here’s what’s happening: The system is preventing configuration changes to protect your data integrity.

Begin by ensuring no backup tasks are currently running. This might mean waiting for any existing backups to complete or forcibly stopping stuck tasks. Update your device to the latest firmware – we continuously improve our backup functionality with each update. Try disabling and re-enabling the device, which can often clear up configuration bottlenecks.

If you’re still encountering issues, our support team can help you reset these tasks and ensure your incremental backup configuration is applied correctly.