Help Center – UnifyDrive

Device Power On/Startup Issues

Observed Symptoms #

  • Device does not power on
  • No response to power button
  • No beeping sounds
  • No indicator lights

Potential Causes #

  • SSD electrical interference
  • Possible power supply unit damage
  • Motherboard connectivity issues

Troubleshooting Steps #

  1. Power Connection
    • Use original power adapter and travel adapter
    • Verify power adapter works with other devices (phone, laptop)
    • Connect to red-labeled USB-C port
  2. Power Button Techniques
    • Short press and wait 30 seconds
    • Long press for 3 seconds
    • Try simultaneous RST and PWR button press
  3. SSD Handling
    • Remove ALL SSDs
    • Attempt powering on without SSDs

In case it does not help… #

If the above guide does not work, do not hesitate to let us know.

For faster answers, kindly contact us at [email protected]

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Updated on January 2, 2025