Help Center – UnifyDrive

I can’t download the AI engine. Why?

Despite having what seems like sufficient storage space, you might encounter unexpected download issues. This isn’t just about total storage, but how that storage is configured.

First, verify your storage pool settings. Having enough space for AI doesn’t automatically mean the AI engine will download smoothly. Check your download location settings, ensure there are no ongoing system processes, and try restarting the device. Sometimes, a simple restart can clear temporary configuration issues that prevent downloads.

If the problem persists, we’ll need to dig deeper. Screenshots of the error messages are incredibly helpful – they allow our support team to understand exactly what’s happening during the download process.

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Updated on January 2, 2025