Observed Symptoms #

• Unable to change backup method
• Stuck backup tasks
• Error: “Backup task in progress”
• Tasks show 0/0 progress
• Cannot delete or complete tasks

Troubleshooting Steps #

1. Backup Configuration
   • Verify current system versions:
     • Make sure your device’s System Version is up-to-date.
     • Make sure your device’s Service Version is up-to-date.
   • Attempt to disable and re-enable device
   • Check for firmware updates
2. Backup Method Change
   • Ensure no ongoing backup tasks
   • Attempt to change from full to incremental backup
   • If tasks are stuck, seek technical support

In case it does not help… #

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